Analysis of Work-Life Balance and Job Satisfaction in Improving Employee Performance Mediated by Work Motivation
Main Article Content
Abstract
This study aims to explore the influence of work-life balance (WLB) and job satisfaction on employee performance, with attention to the role of work motivation as a mediating variable in a government context. This research uses a quantitative approach, by collecting primary data through questionnaires distributed directly. Respondents of this study amounted to 70 employees of the Serang District Ministry of Religion Office, to test the relationship between variables using PLS-SEM version 4.0. The empirical evidence indicates that WLB does not exert a direct or indirect impact on employee performance. In contrast, job satisfaction plays a significant role in influencing work motivation, which in turn has a favorable effect on the enhancement of employee performance. Moreover, work motivation may serve as a mediating factor in the relationship between job satisfaction and performance, yet it does not fulfill a similar mediating role between WLB and performance. The results of this study highlight the urgency of implementing human resource management strategies that focus on performance improvement, in order to build a more motivated and productive workforce. Ultimately, this can support public sector efficiency and contribute to broader economic growth.
Article Details

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
References
Agarwal, A., & Raghav, D. (2023). Analysing Determinants of Employee Performance Based on Reverse Mentoring and Employer Branding Using Analytic Hierarchical Process. Management and Labour Studies, 48(3), 343–358. https://doi.org/10.1177/0258042X231152321
Ahiabu, M. K., Adzivor, E. K., Attipoe, J. A., Agyapong, J. A. M., & Abiemo, M. K. (2024). Beyond bricks and mortar: Work-life balance and project performance of Ghana’s construction professionals – Does co-worker relationship quality matter? Social Sciences and Humanities Open, 10(February), 100940. https://doi.org/10.1016/j.ssaho.2024.100940
Ahmad, A. M., Handaru, A. W., & Usman, O. (2022). The Effect of Workload, Work Stress and Work-Life Balance On Employee Performance (Case Study On Startup Employees In Jakarta). Devotion : Journal of Research and Community Service, 3(14), 2749–2757. https://doi.org/10.36418/dev.v3i14.336
Alanizan, S. (2023). How Does Employee Satisfaction and Motivation Affect Productivity? International Journal of Business and Management, 18(2), 55. https://doi.org/10.5539/ijbm.v18n2p55
AMRANI, M., CHAIB, R., BOUZAOUIT, A., & ION, V. (2020). Well-being at work: A lever for sustainable performance in workplace. Mining Science, 27, 89–104. https://doi.org/10.37190/msc202707
Amri, A., & Ramadhi, R. (2021). Mediasi Kepuasan Kerja: Komunikasi, Komitmen Dan Disiplin Kerja Serta Dampaknya Pada Kinerja Karyawan (Studi Kasus Pada Radio Republik Indonesia (RRI) Padang). Strategic: Journal of Management Sciences, 1(3), 94. https://doi.org/10.37403/strategic.v1i3.21
Angela, J., & Rojuaniah, R. (2022). The Model of Supervisor Support, Work-Life Balance, Job Satisfaction, and Organizational Commitment on IT Employee Performance Moderated by Demographic Factors. Jurnal Manajemen Indonesia, 22(3), 314. https://doi.org/10.25124/jmi.v22i3.3840
Arifin, M., & Muharto, A. (2022). Pengaruh Worklife Balance Terhadap Kinerja Karyawan (Studi Pada PT. Livia Mandiri Sejati Pasuruan). Jurnal Riset Ekonomi Dan Bisnis, 15(1), 37. https://doi.org/10.26623/jreb.v15i1.3507
Arundel, A. (2023). Questionnaire design. In How to Design, Implement, and Analyse a Survey (pp. 25–55). Edward Elgar Publishing. https://doi.org/10.4337/9781800376175.00007
Ayalew, E., Workineh, Y., Abate, A., Zeleke, B., Semachew, A., & Woldegiorgies, T. (2021a). Intrinsic motivation factors associated with job satisfaction of nurses in three selected public hospitals in Amhara regional state, 2018. International Journal of Africa Nursing Sciences, 15, 100340. https://doi.org/10.1016/j.ijans.2021.100340
Ayalew, E., Workineh, Y., Abate, A., Zeleke, B., Semachew, A., & Woldegiorgies, T. (2021b). Intrinsic motivation factors associated with job satisfaction of nurses in three selected public hospitals in Amhara regional state, 2018. International Journal of Africa Nursing Sciences, 15, 100340. https://doi.org/10.1016/j.ijans.2021.100340
Bodendieck, E., Jung, F. U., Conrad, I., Riedel-Heller, S. G., & Hussenoeder, F. S. (2022). The work-life balance of general practitioners as a predictor of burnout and motivation to stay in the profession. BMC Primary Care, 23(1), 1–5. https://doi.org/10.1186/s12875-022-01831-7
Campo, A. M. D. V., Avolio, B., & Carlier, S. I. (2021). The Relationship Between Telework, Job Performance, Work–Life Balance and Family Supportive Supervisor Behaviours in the Context of COVID-19. Global Business Review. https://doi.org/10.1177/09721509211049918
Diskominfo. (2024). Tangis Haru Warnai Keberangkatan 440 Jemaah Haji Asal Kabupaten Serang. Portal Resmi Kabupaten Serang.
Duraku, Z. H., Jahiu, G., & Geci, D. (2022). The Interplay of Individual and Organizational Factors With Early Childhood Teachers’ Level of Work Motivation, job Satisfaction, and Burnout. International Journal of Educational Reform, 21. https://doi.org/10.1177/10567879221114891
Dwi Gemina, Samsuri, S., Livia Amertiana Khoirunisa, Sri Harini, & Palahudin, P. (2023). EMPLOYEE PERFORMANCE BASED ON MOTIVATION AND WORK ENVIRONMENT. International Journal of Social Science, 3(3), 339–350. https://doi.org/10.53625/ijss.v3i3.6375
Ferreira, P., Gabriel, C., Faria, S., Rodrigues, P., & Pereira, M. S. (2020). What if employees brought their life to work? The relation of life satisfaction and work engagement. Sustainability (Switzerland), 12(7), 1–12. https://doi.org/10.3390/su12072743
Figueredo, J.-M., García-Ael, C., Gragnano, A., & Topa, G. (2023). Cognitive and affective-motivational states as mediators of the association between presenteeism and job satisfaction | États cognitifs et affectifs-motivationnels comme médiateurs de l’association entre présentéisme et satisfaction au travail. Revue Europeenne de Psychologie Appliquee, 73(6).
Gultom, E., & Liyas, J. N. (2023). Work Life Balance and Burnout on Temporary Employees Performance. Asean International Journal of Business, 2(2), 162–171. https://doi.org/10.54099/aijb.v2i2.632
Hair, Jr., J. F., M. Hult, G. T., M. Ringle, C., Sarstedt, & Marko. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) [3 ed]. In Sage Publishing (Vol. 3, Issue 1).
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Herawati, H., Setyadi, D., Michael, M., & Hidayati, T. (2023). The Effect of Workload, Supervisor, and Coworker Supports on Job Performance through Job Satisfaction. International Journal of Finance, Economics and Business, 2(1), 13–33. https://doi.org/10.56225/ijfeb.v2i1.168
Jiří, M., Cristina, P. R., Carlos, F., Jean-Pierre, M., & Tristan, M. (2021). The 5-Item Likert Scale and Percentage Scale Correspondence with Implications for the Use of Models with (Fuzzy) Linguistic Variables. Revista de Metodos Cuantitativos Para La Economia y La Empresa, 31(31), 3–16. https://doi.org/10.46661/REVMETODOSCUANTECONEMPRESA.4010
Justiawal, M. (2023). Pengaruh Lingkungan Kerja Terhadap Semangat Kerja Pegawai Pada Kelurahan Atakkae Kecamatan Tempe, Kabupaten Wajo. Jurnal Ilmu Administrasi Negara, 20(1), 106–125. https://doi.org/10.59050/jian.v20i1.204
Kisilu, J. K., & Kinyua, G. (2020). Assessment of the Role of Community of Practice on Performance: A Case of Public Service in Makueni County Government, Kenya. Journal of Human Resource Management, 8(1), 11. https://doi.org/10.11648/j.jhrm.20200801.12
Kosasih, E. (2023). Kemenag Kabupaten Serang Ungkap Jemaah Haji yang Harus Bayar Biaya Tambahan Artikel ini telah tayang di TribunBanten.com dengan judul Kemenag Kabupaten Serang Ungkap Jemaah Haji yang Harus Bayar Biaya Tambahan. Tribun Banten.
Kumari, V., & Vasantha, S. (2019). Impact of work life balance on employee performance. Indian Journal of Public Health Research and Development, 10(10), 219–222. https://doi.org/10.5958/0976-5506.2019.02800.6
Lee, S., & Na, C. (2024). Public Service Motivation and Job Satisfaction Amid COVID-19: Exploring the Effects of Work Environment Changes. Public Personnel Management, 53(2), 281–308. https://doi.org/10.1177/00910260231207332
Mahardika, G. Y., Aima, M. H., & H, I. L. H. (2022). THE INFLUENCE OF ORGANIZATIONAL CULTURE AND WORK LIFE BALANCE WORK MOTIVATION AND ITS IMPLICATIONS ON TEACHER PERFORMANCE AT THE TZU CHI LOVE SCHOOL TEACHER CENGKARENG, WEST JAKARTA. Dinasti International Journal of Management Science, 3(5), 785–800. https://doi.org/10.31933/dijms.v3i5.1220
Maulana, L. H., Sudarijati, & Padilla, H. (2020). Employees Performance With the Determination of Motivation, Competence and Work Environment. Indonesian Journal of Social Research (IJSR), 2(1), 65–75. https://doi.org/10.30997/ijsr.v2i1.24
Meirana, A. (2022). Analysis Factors Affecting Employee Performance of BKD East Java When Work from Home. Airlangga Development Journal, 6(2), 93–110. https://doi.org/10.20473/adj.v6i2.41053
Mosuin, E., Mat, T. Z. T., Ghani, E. K., Alzeban, A., & Gunardi, A. (2019). Accountants’ acceptance of accrual accounting systems in the public sector and its influence on motivation, satisfaction and performance. Management Science Letters, 9(5), 695–712. https://doi.org/10.5267/j.msl.2019.2.002
Mukhopadhyay, U. (2023). Impact of COVID-19 pandemic on academic performance and work–life balance of women academicians. Asian Journal of Social Science, 51(1), 62–70. https://doi.org/10.1016/j.ajss.2022.07.003
Mumford, E. A., Liu, W., & O’Leary, M. S. (2024). U.S. Law Enforcement Officers’ Stress, Job Satisfaction, Job Performance, and Resilience: A National Sample. Police Quarterly, 0(0), 1–23. https://doi.org/10.1177/10986111241253851
Munawir, M. A. (2024). The Effect Of Worklife Balance, Organizational Climate And Compensation On Motivation And Its Impact On Employee Performance. Co-Value Jurnal Ekonomi Koperasi Dan Kewirausahaan, 14(12). https://doi.org/10.59188/covalue.v14i12.4527
Nassani, A. A., Badshah, W., Grigorescu, A., Cozorici, A. N., Yousaf, Z., & Zhan, X. (2024). Participatory leadership and supportive organisational culture Panacea for job satisfaction regulatory role of work-life balance. Heliyon, 10(16), e36043. https://doi.org/10.1016/j.heliyon.2024.e36043
Nurdiansyah, R., Mariam, S., Ameido, M. A., & Ramli, A. H. (2020). Work Motivation, Job Satisfaction and Employee Performance. Business and Entrepreneurial Review, 20(2), 153–162. https://doi.org/10.25105/ber.v20i2.8006
Oswald, A. J., Proto, E., & Sgroi, D. (2015). Happiness and Productivity. Journal of Labor Economics, 33(4), 789–822. https://doi.org/10.1086/681096
Otero, A. G., Quiroga-Carrillo, A., Míguez-Salina, G., & Núñez-García, J. (2023). Motivation, social work and immigration: Job satisfaction according to a qualitative and quantitative evaluation. International Social Work, 66(2), 419–432. https://doi.org/10.1177/00208728211065709
Pârjoleanu, R. (2020). Work Motivation Efficiency in the Workplace. Postmodern Openings, 11(4), 293–309. https://doi.org/10.18662/po/11.4/236
Park, C., Lovrich, N. P., & Soden, D. L. (1988). Testing herzberg’s motivation theory in a comparative study of U.S. and Korean public employees. Review of Public Personnel Administration, 8(3), 40–60. https://doi.org/10.1177/0734371X8800800304
Pradita, N. Y., & Franksiska, R. (2020). WORK-LIFE BALANCE: A PERSPECTIVE OF MULTINATIONAL CORPORATION (MNCs) EMPLOYEE. Jurnal Bisnis Dan Manajemen, 7(1), 2020. https://doi.org/10.26905/jbm.v7i1.4077
Pratiwi, B. A., & Djemain, S. (2023). Job Satisfaction: Motivation, Empowerment, Compensation, and Transformational Leadership Impact. Academia Open, 9(2), 1–14. https://doi.org/10.21070/acopen.9.2024.5590
Puspitasari, D. A., Dewi, R. S., & Prabawani, B. (2024). The Effect of Work Motivation and Self-Directed Learning on Employee Performance With Work-Life Balance as an Intervening Variable (A Study On Employees Of PT. Propernas Griya Utama). Journal of Economics, Finance and Management Studies, 07(01), 677–686. https://doi.org/10.47191/jefms/v7-i1-68
Rachmawati, E., Sumartono, E., Rini, A. S., Wiliana, E., & Faqih, M. (2024). The Interplay Between Employee Motivation, Work-Life Balance, and Job Satisfaction in Enhancing Workplace Productivity. Global International Journal of Innovative Research, 2(6), 1383–1396. https://doi.org/10.59613/global.v2i6.211
Ratih, H. P., Mulyono, S., & Farhan, D. (2023). Analysis of Employee Job Satisfaction in the Public Service Sector. International Journal of Social Science and Human Research, 6(11), 6732–6739. https://doi.org/10.47191/ijsshr/v6-i11-20
Rene, R., & Wahyuni, S. (2018). PENGARUH WORK-LIFE BALANCE TERHADAP KOMITMEN ORGANISASI, KEPUASAN KERJA, DAN MOTIVASI KERJA TERHADAP KINERJA INDIVIDU PADA KARYAWAN PERUSAHAAN ASURANSI DI JAKARTA. JURNAL MANAJEMEN DAN BISNIS SRIWIJAYA, 16(1), 53–63. https://doi.org/10.29259/jmbs.v16i1.6247
Respati, B. W., Ihwanudin, M., & Kurniawati, M. (2023). Pengaruh Kualitas Kehidupan Kerja dan Keseimbangan Kehidupan Kerja Terhadap Performa Karyawan: Peran Mediasi Kepuasan Kerja. Jurnal Manajerial, 10(02), 179. https://doi.org/10.30587/jurnalmanajerial.v10i02.5363
Rohman, A. (2022). The Antecedents of Employee’s Performance in Research Center. International Journal of Business and Applied Social Science, 8(1), 18–24. https://doi.org/10.33642/ijbass.v8n6p4
Shanker, A., & Kaushal, S. K. (2022). Workers Work–life Balance Should Be a Human Resource Priority. Journal of Human Resource Management, 10(1), 1. https://doi.org/10.11648/j.jhrm.20221001.11
Sharma, V., & Vigneshwar. (2024). Analyzing the Relationship between Employee Motivation and Job Satisfaction. International Journal of Management, 11(S1), 239–242.
Silva, T. A., Oliveira, C. M., & Martins, E. (2024). Generations and Work Motivation - Ageism and The Practices of Human Resource Management. Procedia Computer Science, 237, 61–71. https://doi.org/10.1016/j.procs.2024.05.080
Sirgy, M. J., & Lee, D.-J. (2023). Making the Case for Work-Life Balance. Work-Life Balance, 1–38. https://doi.org/10.1017/9781009281782.001
Ștefan, S. C., Popa, Ștefan C., & Albu, C. F. (2020). Implications of maslow’s hierarchy of needs theory on healthcare employees’ performance. Transylvanian Review of Administrative Sciences, 16(59), 124–143. https://doi.org/10.24193/tras.59E.7
Stewart, W. F., Ricci, J. A., Chee, E., & Morganstein, D. (2003). Lost Productive Work Time Costs From Health Conditions in the United States: Results From the American Productivity Audit. Journal of Occupational and Environmental Medicine, 45(12), 1234–1246. https://doi.org/10.1097/01.jom.0000099999.27348.78
Stirpe, L., Profili, S., & Sammarra, A. (2022). Satisfaction with HR practices and employee performance: A moderated mediation model of engagement and health. European Management Journal, 40(2), 295–305. https://doi.org/10.1016/j.emj.2021.06.003
Stratton, S. J. (2023). Population Sampling: Probability and Non-Probability Techniques. Prehospital and Disaster Medicine, 38(2), 147–148. https://doi.org/10.1017/S1049023X23000304
Suleimenova, G., Kapoguzov, E., Kabizhan, N., & Kadyrova, M. (2018). Performance Evaluation of the Government Agencies of Kazakhstan. NISPAcee Journal of Public Administration and Policy, 11(2), 171–198. https://doi.org/10.2478/nispa-2018-0018
Thant, Z. M., & Chang, Y. (2021). Determinants of Public Employee Job Satisfaction in Myanmar: Focus on Herzberg’s Two Factor Theory. Public Organization Review, 21(1), 157–175. https://doi.org/10.1007/s11115-020-00481-6
Vasilyeva, O. A., Dovzhik, G. V., & Musatova, S. A. (2020). Work Motivational Factors of Generation Z in the Digital Economy. Proceedings of the 2nd International Scientific and Practical Conference “Modern Management Trends and the Digital Economy: From Regional Development to Global Economic Growth” (MTDE 2020), 138(Mtde), 1018–1024. https://doi.org/10.2991/aebmr.k.200502.168
Vu, T. A., Plimmer, G., Berman, E., & Sabharwal, M. (2019). Managing employee performance in transition economies: A study of Vietnamese public organizations. Public Administration and Development, 39(2), 89–103. https://doi.org/10.1002/pad.1850
Wahyuhadi, J., Hidayah, N., & Aini, Q. (2023). Remuneration, Job Satisfaction, and Performance of Health Workers During the COVID-19 Pandemic Period at the Dr. Soetomo Hospital Surabaya, Indonesia. Psychology Research and Behavior Management, 16(February), 701–711. https://doi.org/10.2147/PRBM.S396717
Wardani, M. I., Riyadi, S., & Sumiati, S. (2024). The Influence of Work Motivation, Work-Life Balance, Work Productivity on Hustle Culture, and Employee Performance at PT PLN (PERSERO) Main Distribution Unit for South Kalimantan and Central Kalimantan UP3 Palangka Raya. International Journal of Social Science Humanity & Management Research, 3(01), 146–156. https://doi.org/10.58806/ijsshmr.2024.v3i1n20
Wicaksono, A. S., Hendri, M. I., Daud, I., & Rosnani, T. (2024). The Effect of Communication, Work Discipline and Work Life Balance on Employee Performance. Jurnal Ilmiah Manajemen Kesatuan, 12(4), 1219–1226. https://doi.org/10.37641/jimkes.v12i4.2728
Xiao, H., Xie, W., & Liu, B. (2024). An empirical study on the influence of new generation employees’ job satisfaction on contextual performance in the energy industry. Heliyon, 10(9), e30073. https://doi.org/10.1016/j.heliyon.2024.e30073
Yim, J., Call, M. L., Sullivan, D. W., Kim, Y., & Sha, Y. (2024). Motivational strivings, human resource management practices, and job performance: An advancement of the theory of purposeful work behavior. Human Resource Management, 63(5), 829–847. https://doi.org/10.1002/hrm.22229
Zahroni, K. I., & Dwi Setya Nugrahini. (2023). Peran Motivasi Kerja dalam Meningkatkan Kinerja Karyawan di LKP Bahana Bina Prestasi Ponorogo. Niqosiya: Journal of Economics and Business Research, 3(1), 30–40. https://doi.org/10.21154/niqosiya.v3i1.1858