The Influence of Consumer Trust and Advertising on Consumer Decisions to Make Purchases at Lazada Marketplace

Main Article Content

R. Ela Sulastri

Abstract

The research entitled the influence of consumer trust and advertising on consumer Decision to make purchases at Lazada marketplace is a study of how the magnitude of the influence of trust and the role of advertising on these decisions. Trust is a very basic thing that must be owned by consumers in making purchases in the marketplace, this is based on an online purchasing system. The purpose of this study was to determine the effect of consumer trust and advertising on consumer decisions to buy in the marketplace. Study this using design study descriptive and verification, with method study character quantitative Testing. descriptive in a study this is with use continuum line analysis and analysis verification with use Analysis path (path analysis). The results of the analysis show that consumer trust in the Lazada marketplace is included in the good category, this is supported by the advertising activities carried out by Lazada which are considered good by the respondents. by Lazada has a greater relationship and influence compared to consumer trust, however, when viewed from the magnitude of the influence simultaneously, the two variables studied have a major influence on consumer decisions to make purchases.

Article Details

Section
Articles

References

Alalwan, Ali A. (2018) investigating the impact of social media advertising features on customer purchase intention. International Journal of Information Management. 42, 65-77

Armayanti, N. (2012). Gambaran Kepercayaan Konsumen Terhadap Pembelian Melalui Media Internet. Universitas Sumatra Utara.

Cahyono, H. S. (2014). Analisis Website Quality, Trust, dan Loyalty Pelanggan Online Shop. Jurnal Manajemen Pemasaran, 8(2).

Diyatma, Aris, Jatmika. (2017). Pengaruh Promosi Melalui Media Sosial Instagram Terhadap Keputusan Pembelian Produk Saka Bistro. e-Proceeding of Management, 4,(1), Universitas Telkom.

Irum. (2016). Pengaruh Bauran Promosi Terhadap Volume Penjualan Rumah Pada Perumahan D,Cassablanca di Samarinda. E-Journal Administrasi Bisnis.

Kotler., & Keller. (2012). Marketing Management. England: Pearson Education Limited.

Kotler., & Keller. (2016). Marketing Management. The Millennium Edition, PHIPE Prentice Hall, Upper Saddle River, New Jersey 07458.

Pamungkas, Bagas Aji., & Zuhroh, Siti. (2016). Pengaruh Promosi di Media Sosial dan Word of Mouth terhadap Keputusa Pembelian (studi kasus pada kedai bontacos, jombang). Jurnal Trunojoyo. 02,145-160.

Prakoso, Ario., Arifin, Zainul., & Sunarti. (2016). Pengaruh Social Media Advertising Terhadap Word of Mouth dan Dampaknya Pada Keputusan Pembelian. Jurnal Administrasi Bisnis. 41(1), 2016.

Priansa, Donni Juni. (2017). Manajemen Pelayanan Prima, Fokus Pada Organisasi Bisnis dan Peningkatan Kualitas Aparatur. Bandung : ALFABETA.

Sunyoto, Danang., & Susanti, Fathonah Eka. (2015). Manajemen Pemasaran Jasa. Yogyakarta: CAPS (Center for Academic Publishing Service).

Tjiptono, Fandy dan Chandra, Gregorius. (2016). Service, Quality, dan Satisfaction. Yogyakarta : ANDI.

Voorveld, Hilde A. M., Noort, Guda Van., Muntinga, Daniƫl G., & Bronner, Fred. (2018) Engagement with Social Media and Social Media Advertising: The Differentiating Role of Platform Type. Journal of Advertising, 47(1), 38-54