Exploration Study of Organizational Support on Employees During the Covid-19 Pandemic

Main Article Content

Imania Tami Shabrina
Rezki Ashriyana Sulistiobudi


The emergence of the coronavirus (COVID-19) pandemic that has occurred has had an impact on people's lives and has even changed the world economic order, one of which is the current industrial situation. The purpose of this study was to find out how the description of organizational support for employees’ welfare during the COVID-19 pandemic changed. The method used is qualitative research with an exploratory type. In this study, there are 10 respondents to be interviewed by researchers who work for the company. Focus Group Discussion is done by making a list of questions as a basis for collecting data. The results of the study show that organizational support during the pandemic is implementing health protocols, supervisor support, changing policies on how to work, and handling the organization for employees infected with COVID-19. The support provides positive emotions for employees, such as feeling safe and grateful. This allows employees to stay productive at work during the pandemic.

Article Details



Aldamman, K., Tamrakar, T., Dinesen, C., Wiedemann, N., Murphy, J., Hansen, M., Elsiddig Badr, E., Reid, T., & Vallières, F. (2019). Caring for the mental health of humanitarian volunteers in traumatic contexts: the importance of organisational support. European Journal of Psychotraumatology, 10(1). https://doi.org/10.1080/20008198.2019.1694811

Alhojailan, M. I. (2012). Thematic Analysis: A Critical Review of Its Process and Evaluation. Journal of Social Sciences, 1(2011), 8–21. http://fac.ksu.edu.sa/sites/default/files/ta_thematic_analysis_dr_mohammed _alhojailan.pdf

Arnold, K. A., & Dupré, K. E. (2012). Perceived organizational support, employee health and emotions. International Journal of Workplace Health Management, 5(2), 139–152. https://doi.org/10.1108/17538351211239171

Bappenas RI. (2020). Perkembangan Ekonomi Indonesia dan Dunia untuk Triwulan I 2020. Bappenas RI, 4(1), 1–89. https://www.bappenas.go.id/files/4215/9236/1094/ND_269_Penyampaian_Laporan_Perkembangan_Ekonomi_Indonesia_dan_Dunia_untuk_Triwulan_I_Tahun_2020.pdf

Handayani, D., Hadi, D. R., Isbaniah, F., Burhan, E., & Agustin, H. (2020). Corona Virus Disease 2019. Jurnal Respirologi Indonesia, 40(2), 119–129. https://doi.org/10.36497/jri.v40i2.101

Hoak, G. (2021). Covering COVID: Journalists’ Stress and Perceived Organizational Support While Reporting on the Pandemic. Journalism and Mass Communication Quarterly, 98(3), 854–874. https://doi.org/10.1177/10776990211015105

Howwit & Cramer. (2016). Introduction ToQualitative MethodsIn Psychology. Pearson Education Limited.

Kemnaker. (2020). Survei Kemnaker : 88 Persen Perusahaan Terdampak Pandemi Covid-19.

Kou, T. (2012). The effect of perceived organizational support on employee work engagement: A case study analysis. Advances in Intelligent and Soft Computing, 140 AISC(6), 183–187. https://doi.org/10.1007/978-3-642-27945-4_28

Krishnan, J. (2016). Perceived Organisational Support – an Overview on Its Antecedents and Consequences. International Journal of Multidisciplinary Research, 2(4)(January), 1–13. https://www.researchgate.net/publication/265946420%0A

Krishnan, J., & Mary, V. S. (2012). Perceived organisational support–an overview on its antecedents and consequences. International Journal of Multidisciplinary Research, 2(4), 1-13.

Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory. Journal of Management, 43(6), 1854–1884. https://doi.org/10.1177/0149206315575554

Lee, H. (2021). Changes in workplace practices during the COVID-19 pandemic: the roles of emotion, psychological safety and organisation support. Journal of Organizational Effectiveness, 8(1), 97–128. https://doi.org/10.1108/JOEPP-06-2020-0104

Lohr, S. L. (2019). Sampling: Design and Analysis: Design And Analysis. Taylor & Francis. http://books.google.com/books?hl=en&lr=&id=aSXKXbyNlMQC&pgis=1

Nee, R. C., & Chacón, L. M. C. (2021). Live From My Living Room: Perceived Organizational Support Among TV News Workers During the COVID-19 Pandemic. Electronic News, 193124312110351. https://doi.org/10.1177/19312431211035129

Nyumba, Tobias O., Wilson, Kerrie., Derrick, Christina J., & Mukherjee, Nibedita. (2018). The use of focus group discussion methodology: Insights from two decades of application in conservation. Methods in Ecology and Evolution, 9(1), 20–32. https://doi.org/10.1111/2041-210X.12860

Zhou, T., Guan, R., & Sun, L. (2021). Perceived organizational support and PTSD symptoms of frontline healthcare workers in the outbreak of COVID-19 in Wuhan: The mediating effects of self-efficacy and coping strategies. Applied Psychology: Health and Well-Being, December 2020, 1–16. https://doi.org/10.1111/aphw.12267