Harianto, Muhammad Imam Fitrah, Bayu Wahyudi, and Rizki Adriansyah Rubini. “The Role of Communication and Empathy in Building Emergency Patient Loyalty: A Mediation Study of Doctor-Patient Relationships”. Almana : Jurnal Manajemen dan Bisnis 9, no. 2 (August 27, 2025): 324–336. Accessed December 2, 2025. https://journalfeb.unla.ac.id/index.php/almana/article/view/2882.