SARI, Deviana Astika; ACHMAD, Gusti Noorlitaria; ADHIMURSANDI, Doddy. The Effect of Complaint Handling on Customer Loyalty Mediated by Customer Satisfaction: Exploring the Role of Customer Characteristics as a Moderating Variable. Almana : Jurnal Manajemen dan Bisnis, [S. l.], v. 10, n. 1, p. 147–160, 2026. DOI: 10.36555/almana.v10i1.3019. Disponível em: https://journalfeb.unla.ac.id/index.php/almana/article/view/3019. Acesso em: 1 may. 2026.