UTAMA, Adi. Customer Satisfaction Affected by Service Quality with the Scale of Service Quality in Hotels (SSQH) Method. Almana : Jurnal Manajemen dan Bisnis, [S. l.], v. 8, n. 3, p. 599–606, 2024. DOI: 10.36555/almana.v8i3.2723. Disponível em: https://journalfeb.unla.ac.id/index.php/almana/article/view/2723. Acesso em: 2 dec. 2025.