PRAJA, Galuh Ramadhan Mangku; MULYAWATI, Fauzia; RAHADIAN, Hedy; SUDARNOSO, Ignatius. Analysis of Service Effectiveness and Operation Policy of Trans Metro Bandung (TMB) using Customer Satisfaction Index (CSI) and Fishbein Method. Almana : Jurnal Manajemen dan Bisnis, [S. l.], v. 6, n. 2, p. 332–342, 2022. DOI: 10.36555/almana.v6i2.1899. Disponível em: https://journalfeb.unla.ac.id/index.php/almana/article/view/1899. Acesso em: 26 dec. 2025.