PERMANA, Rezi Muhamad Taufik; PRATAMA, Roro Arinda Reswanti Julian. Making Effectiveness Customer Complaint Handling. Almana : Jurnal Manajemen dan Bisnis, [S. l.], v. 4, n. 2, p. 237–243, 2020. DOI: 10.36555/almana.v4i2.1398. Disponível em: https://journalfeb.unla.ac.id/index.php/almana/article/view/1398. Acesso em: 2 dec. 2025.