PUTRI, Nadya Nurul Sepani; ALAMSYAH, Andry; WIDIYANESTI, Sri. Service Quality Analysis of Online Travel Agencies (Ota) Using Multiclass Classification. Almana : Jurnal Manajemen dan Bisnis, [S. l.], v. 4, n. 1, p. 72–78, 2020. DOI: 10.36555/almana.v4i1.1312. Disponível em: https://journalfeb.unla.ac.id/index.php/almana/article/view/1312. Acesso em: 2 dec. 2025.